At OMANLUXURY, we take pride in delivering high-quality products. If you receive a damaged item, we are happy to offer a refund or exchange.
1. Eligibility for Returns & Refunds
- Refunds are only applicable for items that arrive damaged.
- Items must be unused, in their original packaging, and reported within 3 days of receiving the order.
- We do not accept returns or refunds for change of mind or used products.
2. How to Report a Damaged Item
- Contact Us: Email us at online@omanluxury.om or WhatsApp +971 544249877 within 3 days of receiving your order.
- Provide Proof: Share clear photos of the damaged item and packaging.
- Approval Process: Our team will review and confirm if the refund or exchange is approved.
3. Refund Process
- If approved, refunds will be processed to your original payment method within 3 days.
- If you prefer, we can offer an exchange for the same product.
4. Non-Returnable Items
- Opened or used perfumes.
- Gift cards and promotional items.
For further assistance, please contact:
📧 Email: online@omanluxury.om
📞 Phone: +971 544249877
